Log In /    Create Account 
United KingdomCurrencies:
Home >>  Shipping & Returns

Shipping & Returns

We will arrange shipping and delivery of items within 1 day ago confirming your payment.

(A) We promise fast delivery to customers in the Asia-Pacific region, Europe and North America. Customers from other parts of the world should cover international postage.

(B) All deliveries are made by EMS (default delivery service), which takes about 6-8 days business days for the goods to arrive at destinations. We also offer expedited service transport (DHL, etc.) to meet the needs of specific customers (Customers should cover the additional cost generated expedited shipping service).

Return, Refund and Exchange

1) If the item is badly damaged or defective, please return it within 7 days since you receive your order for a replacement or refund. (Contact our customer service and provide photos or video evidence to show what happened on your order.) The customer pays all postage return costs.

2) If your item does not fit or suit and you want to send your order to us for replacement or refund, please make sure that the item must be returned in its original condition, including all packaging and labels of origin. We hope you can understand that we can not accept a return of any item with any indication that it has changed in size or altered in any way, including the removal of hang-tags. (To change the size, color or style, need applications made in writing to our customer service)

Exchange or refund will be issued within 2 working days of receipt of returned goods. In exchange, we will send the replacement after receiving the returned merchandise. To obtain a refund, we will know when we will refund your money and it will take some time (1-14 days) to go into your account. Service charges such as express delivery, postal insurance, international shipping and gift wrapping reimbursed.

3) If we make the wrong delivery, we will ship your order and cover all expenses incurred on it.

4) The right to cancel your order. We promise to shipping and delivery fast service to all our customers, if you want to cancel the order you have placed with us, please contact our customer service within 24 hours. Processing fee is 5%. You can not cancel your order after 24 hours from you paid.

Copyright © 2018 www.hallwayshousehold.co.uk. Powered by Nike Run